Embodied, the company behind the $800 Moxie emotional support robot for children, is making a last-ditch effort to save their soon-to-be-defunct devices through open source software, though most customers still won't receive refunds.
The startup, which recently announced its closure due to funding issues, initially planned to completely disable the cloud-dependent robots. However, following customer outcry, particularly from parents facing difficult conversations with children about their beloved interactive toys going silent, the company is now working on an alternative solution.
Called "OpenMoxie," the initiative aims to develop a local server application that would allow the robots to maintain basic functionality without relying on Embodied's cloud infrastructure. The company has released an over-the-air update that will enable Moxie robots to work with the upcoming open source platform.
However, there are several caveats to this potential solution. The OpenMoxie software doesn't yet exist and has no confirmed release date. Users must also successfully complete the update while Embodied's servers are still running, as the company won't be able to provide technical support once they shut down.
The situation highlights a growing concern in the tech industry, where smart devices can become paperweights when companies cease operations or drop support. While Embodied's open source attempt shows more consideration than other companies that have bricked devices, it may provide little comfort to non-technical parents who spent $800 on what was marketed as an emotional support tool for children ages 5 to 10.
Most notably, the majority of Moxie owners will not receive refunds, with only those who purchased their robots within 30 days of the closure announcement potentially eligible for reimbursement.
CEO Paolo Pirjanian shared the plans via LinkedIn, noting that while the company continues to seek long-term solutions, this open source initiative represents an attempt to keep Moxie robots functional in some capacity after the company's closure.