The Social Security Administration (SSA) is facing mounting challenges as key sections of its website experienced multiple outages over the past week, impeding millions of Americans from accessing their online accounts.
While the SSA claims the website remained operational during recent incidents, spokeswoman Nicole Tiggemann acknowledged that users encountered login difficulties with their "My Social Security" accounts. The agency is currently investigating the root causes of these disruptions.
The timing of these technical issues is particularly concerning, as they follow the SSA's recent push to move services online while reducing phone-based assistance. After public outcry, the agency partially reversed course on eliminating phone identity verification for those seeking Social Security Disability Insurance, Medicare, or Supplemental Security Income.
Adding to the controversy is the involvement of Elon Musk's DOGE in recent policy changes. Critics suggest DOGE may be deliberately undermining the agency's operations to justify potential closures. Musk has publicly criticized Social Security, making unsubstantiated claims about fraud within the system.
The SSA has denied reports about widespread field office closures, despite DOGE publicly listing numerous SSA locations for lease termination. The agency maintains that most closures are temporary, with the exception of the White Plains, NY hearing office - a decision affecting approximately one million residents in Westchester County.
Former SSA Commissioner Martin O'Malley has warned that recent changes could trigger major service disruptions by June. Social security advocates argue that the modifications implemented under DOGE's oversight could have severe consequences for beneficiaries.
As the agency continues to navigate these challenges, millions of Americans who rely on Social Security services face uncertainty about their future access to benefits and support.